Gotham Success Story
TRANSFORMING COMFORT AND EFFICIENCY AT THE GOTHAM HOTEL
Overview
Built in 2010, The Gotham Hotel on 46th Street in New York City (thegothamhotelny.com) shares a historic bond with the city that rivals its oldest hotels.
The Gotham Hotel is an independently owned and family operated 67-room Midtown Manhattan boutique hotel with sleek and modern accommodations, amenities and service.
The Challenge
Guests at The Gotham Hotel frequently complained about the noisy PTAC systems in their rooms, which failed to cool effectively. This negatively impacted online reviews and customer satisfaction scores. Additionally, the bulky appearance of the PTAC units clashed with the boutique style of the hotel.
The Solution
Adnan Balic, Chief Engineer at The Gotham Hotel, sought an alternative to the PTAC units and discovered Ephoca's heat pumps, with no outdoor unit. After piloting one unit in a room and receiving zero complaints within a year, Adnan decided to roll out more installations in phases during less busy seasons.
Implementation
The phased installation began with an additional 10 units, followed by 20 more, and finally the remaining units. In total, 75 Ephoca Wall Mounted units were installed across 67 rooms. The installation process was so straightforward that Adnan was able to install 50% of the units himself.
Results
The measurable benefits of the Ephoca heat pumps were significant:
Customer Satisfaction: Increased due to improved aesthetics, comfort, and reduced noise levels.
Maintenance: Maintenance tickets regarding AC issues dropped to zero, making Adnan's job easier.
Energy Efficiency: The dramatic efficiency of Ephoca's heat pump solutions led to The Gotham Hotel receiving rebates from ConEdison, New York's energy company.
“This was a smooth transformation that improved customer satisfaction ratings and made my job easier with almost no maintenance.” – Adnan Balic
Visual Impact
Check out these compelling pictures that visually demonstrate the significant improvement in room aesthetics and overall ambiance.
Conclusion
The transformation at The Gotham Hotel exemplifies how Ephoca’s heat pump solutions can resolve common issues with PTAC systems, leading to enhanced guest experiences, improved aesthetics, and significant operational efficiencies. The Gotham Hotel’s partnership with Ephoca highlights a commitment to quality and innovation in boutique hospitality.
