This Privacy Policy is effective as of September 10, 2026.

This Privacy Policy explains how Gigawatt Heat Pump Supply Corp and Gigawatt Heat Pump Supply US Corp (together, “Gigawatt,” “we,” “us,” or “our”) collect, use, disclose, and protect personal information obtained through [insert website URL] (the “Website”) and in connection with our sale and distribution of Innova and Ephoca through-wall heat pump products and related services (the “Services”).

Gigawatt Heat Pump Supply Corp distributes Innova and Ephoca products in Ontario, Canada, and is the entity primarily responsible for personal information collected from users located in Canada. Gigawatt Heat Pump Supply US Corp distributes these products in Michigan and other U.S. markets on a non-exclusive basis, and is primarily responsible for personal information collected from users located in the United States. Depending on where you access the Website from, and the nature of your inquiry, one or both entities may act as the organization responsible for your personal information.

By using the Website or submitting information to us, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the Website or provide us with personal information.

1. Personal Information We Collect

1.1 Business Contact Information

When you request a quote, contact our sales team, or otherwise engage with us as a business contact, we may collect your name or title, business position, company name, business address, business telephone number, business email address, and business fax number (“Business Contact Information”).

1.2 Personal Information You Provide

When you fill out a “Request a Quote” or contact form, subscribe to our email newsletter, or otherwise voluntarily submit information through the Website, we may collect personal information such as your name, mailing address, postal or zip code, email address, telephone number, and any other information you choose to include in your message (“Personal Information”).

1.3 Information Collected Automatically

When you visit the Website, we and our third-party service providers may automatically collect certain information about your device and browsing activity through cookies, tags, and similar technologies, including your IP address, browser type, device type, pages viewed, referring website, and the date and time of your visit (“Service Analysis”). This helps us understand how visitors use the Website and improve its content and performance.

2. How We Use Your Information

We use the information described above for the following purposes:

  • To respond to quote requests, product inquiries, and other communications;
  • To provide information about our products, distribution network, and Services;
  • To process, fulfill, and support orders, installations, service calls, and warranty requests;
  • To send you our email newsletter and other marketing communications, where you have consented or as otherwise permitted by law, and to allow you to opt out at any time;
  • To operate, maintain, and improve the Website, including through Service Analysis and website performance evaluation;
  • To maintain our business relationships with real estate developers, contractors, and commercial clients; and
  • To comply with applicable legal, regulatory, and contractual obligations.

3. Cookies and Third-Party Analytics

Our Website uses cookies and similar tracking technologies, including Google Analytics and Google Tag Manager, third-party analytics services provided by Google, to help us understand how visitors use the Website. These tools may collect information such as your IP address and browsing activity on the Website. You can learn more about how Google collects and processes data at https://policies.google.com/technologies/partner-sites, and you may opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Most web browsers allow you to control cookies through their settings, including refusing or deleting cookies. Please note that disabling cookies may affect the functionality of the Website.

4. How We Share Your Information

We do not sell your personal information. We may share your information as follows:

  • With affiliated Gigawatt entities in Canada and the United States, as needed to respond to inquiries, coordinate distribution, and provide the Services described above;
  • With service providers who perform functions on our behalf, such as website hosting, email delivery, customer relationship management, and analytics, under obligations to protect your information;
  • With manufacturers and installation or service partners, where necessary to fulfill a quote request, order, installation, or warranty claim;
  • Where required by law, regulation, legal process, or governmental request; and
  • In connection with a merger, acquisition, financing, or sale of business assets, subject to appropriate confidentiality protections.

5. Cross-Border Transfer of Information

Because Gigawatt operates in both Canada and the United States, your personal information may be stored, processed, and transferred between our Canadian and U.S. offices, and by our third-party service providers (including Google) on servers located outside of the province or country in which you reside. Personal information transferred in this way may be subject to the laws of the jurisdiction in which it is held, which may differ from the privacy laws of your home jurisdiction. By providing us with your information, you consent to this transfer, storage, and processing.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, respond to inquiries, maintain business records, and meet our legal, accounting, and regulatory requirements. When personal information is no longer needed, we take reasonable steps to securely destroy, delete, or anonymize it.

7. Data Security

We maintain technical, physical, and organizational security safeguards designed to protect your personal information against loss, theft, and unauthorized access, disclosure, copying, use, or modification. However, no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure, and we cannot guarantee the absolute security of your information.

8. Your Rights and Choices

8.1 Canadian Residents – Access and Correction

If you are located in Canada, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable provincial privacy laws give you the right to access the personal information we hold about you and to request that we correct any inaccurate or incomplete information. You may make such a request by contacting us using the information in Section 12 below.

8.2 U.S. Residents – State Privacy Rights

Depending on your state of residence, you may have additional rights regarding your personal information, such as the right to request access to, correction of, or deletion of the personal information we hold about you, and the right not to be discriminated against for exercising these rights. Gigawatt Heat Pump Supply US Corp is a business-to-business distributor and does not sell personal information or engage in data processing at a scale that triggers most state comprehensive privacy statutes; nonetheless, we will make reasonable efforts to honor legitimate requests submitted to the contact information in Section 12 below.

8.3 Email Communications

You may unsubscribe from our email newsletter or marketing communications at any time by clicking the “unsubscribe” link included in those emails, or by contacting us directly. We comply with Canada’s Anti-Spam Legislation (“CASL”) and the U.S. CAN-SPAM Act in sending commercial electronic messages, and we will honour your unsubscribe request promptly. Please note that even after opting out of marketing communications, we may still contact you regarding an active quote request, order, or service matter.

8.4 Do Not Track

Some browsers offer a “Do Not Track” signal. Because there is no accepted industry standard for responding to such signals, the Website does not currently respond to Do Not Track browser signals.

9. Children’s Privacy

The Website and Services are directed to businesses and adult consumers and are not intended for, or directed at, children. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will take reasonable steps to delete that information.

10. Third-Party Links

The Website may contain links to third-party websites, including manufacturer, partner, or social media sites. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any third-party website you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the most current version on the Website and indicate the date it was last revised at the top of this page. Your continued use of the Website after any changes take effect constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise any of the rights described above, please contact us at:

Gigawatt Heat Pump Supply Corp / Gigawatt Heat Pump Supply US Corp

Email: info@gigawattcorp.com

Phone (toll-free): 1-833-374-9015

Website: www.gigawattcorp.com

We will respond to legitimate requests within a reasonable time and in accordance with applicable law.